Professionals, (future) managers, and other operational functions in water utilities, NGOs or (non)governmental organizations interested in the management and governance of water and sanitation services.
Dates, Fee, ECTS
Start: 10 February 2020
End: 28 February 2020
Course fee: € 2910
VAT is not included in the course fee
- Explain and contextualize the position and strategy of a service provider in relation to its institutional and bio-physical environment
- Relate academic debates concerning water supply and sanitation provisioning to the management and governance of water organizations
- Identify and contrast current management tools for strategic development (benchmarking, diagnosis tools or change management) taking into account the needs of the organization and its environment
- Design and independently implement a research protocol to effectively defend a standpoint in relation to water and sanitation services
The syllabus covers topics such as: Organisational perspectives; organisations and institutions, institutional analysis; organisational behaviour, organisational structure, the behaviour of people in organisations and the behaviour of organisation. Understanding change; concepts of change, models of change, drivers for change, categories of change (including tactical and strategic), barriers / resistance, managing the process of change. Human resources management, organisational culture, leadership and management style, teamwork, influencing, change and stress. Systems for change, total quality management, management information systems.