Managing Water Organizations

This short courses prepares participants for positions of leadership in water sector and utility management, providing the essential elements within the field of organisational and change management.

For whom?

Professionals, (future) managers, and other operational functions in water utilities, NGOs or (non)governmental organizations interested in the management and governance of water and sanitation services. 

Dates, Fee, ECTS

Start: 10 February 2020
End: 28 February 2020
Course fee: € 2910

VAT is not included in the course fee

Learning objectives

Upon completion, the participant should be able to:
  1. Explain and contextualize the position and strategy of a service provider in relation to its institutional and bio-physical environment
  2. Relate academic debates concerning water supply and sanitation provisioning to the management and governance of water organizations
  3. Identify and contrast current management tools for strategic development (benchmarking, diagnosis tools or change management) taking into account the needs of the organization and its environment
  4. Design and independently implement a research protocol to effectively defend a standpoint in relation to water and sanitation services

Course content

The syllabus covers topics such as: Organisational perspectives; organisations and institutions, institutional analysis; organisational behaviour, organisational structure, the behaviour of people in organisations and the behaviour of organisation. Understanding change; concepts of change, models of change, drivers for change, categories of change (including tactical and strategic), barriers / resistance, managing the process of change. Human resources management, organisational culture, leadership and management style, teamwork, influencing, change and stress. Systems for change, total quality management, management information systems.



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