Akosua Boakye-Ansah

Having initially trained as a Laboratory Technologist at the University of Cape Coast, Akosua completed her MSc and Phd in Water services management and governance at the IHE Delft Institute for Water Education. Her PhD research focused on the conflicting demands of water utilities in their daily services to the urban poor – delving into the challenges water utilities face in ensuring equitable service provision in fragmented cities and understanding how the utilities try to address these challenges. For her research and teaching activities, she focuses on the management and governance of (waste)water and sanitation services both at the provider and consumer levels, water and environmental quality management and governance, (urban) informality and pro-poor water and sanitation services. Her academic work is shaped by many years of experience working as a chemist with the Ghana Water Company Limited. She combines this practical and technical knowledge of water utility operations with qualitative techniques to quantify everyday (human)experiences, and to unpack the complex technical, engineered, social, environmental and human dynamics governing water supply and sanitation services and systems for rural and urban informal or low-income communities.