Raquel dos Santos - de Quaij

E-Learning Coordinator


Raquel dos Santos holds two bachelor degrees, one in Technology of Basic Sanitation (1995-UNICAMP/Brazil) and another in Technology of Civil Construction (1999-UNESP/Brazil). In addition, she holds two Masters degrees: in Public Health (2006-FMSC/Brazil) and in Environmental Sciences (2008-IHE Delft Institute for Water Education/The Netherlands).

She is carrying out her PhD research "Pro-poor Water and Sanitation Services in Urban Areas: a multi-level analysis of Sao Paulo city, Brazil" as a part time PhD researcher affiliated to the Governance and Inclusive Development Group at the AISSR-UvA, in partnership with IHE Delft, where she currently works as a Researcher/Lecturer in Water Management in the Department of Integrated Water Systems & Governance.

Raquel dos Santos research interests link to Institutional Dimensions of Water Systems, with primary scientific focus on Performance/Benchmarking of Water and Sanitation Services Pro-poor & of River Basin Organizations and, secondary scientific focus on (Pro-poor) Urban & Multi-level Governance Dimensions.

Her activities at IHE Delft are divided in four parts:

Education (e.g. teaching/mentoring MSc students from the Water Management MSc Programme and teaching/coordinating several online courses: WELP, IRBM, PPP and PMDC);

Capacity building projects (e.g. NICHE/MOZ/149-Mozambique 2012-2016 "Set-up of the FIPAG Academy for Professional Development in Water and Sanitation" with partners from The Netherlands, Mozambique, South Africa, Brazil & Uganda);

Research projects (e.g.  PROBE I and II 2009-2015 "Benchmarking Pro-poor Water Services Provision" with partners from the Netherlands, Brazil, India, Iran, Ghana, Uganda and Zambia);

Educational quality control - Education Bureau (e.g. curricula development & training of MSc Students and IHE Lecturers in the use of Moodle eCampus Virtual Learning Environment).

Before joining IHE Delft, she worked for about twelve years in the Environmental Health Department of the Sao Paulo State Health Secretariat (Brazil). First, she had a technical role in the Basic Sanitation Group coordinating part of the Water Quality for Human Consumption Surveillance Program and acting as a deputy director. After that, she attained a management position as a director of the Environmental Health Technical Group, working on environmental health projects and acting as the deputy director of the Environmental Department.


Padilla J.H.R., Rincon M.A.P., Malheiros T.F., Parra C.A.M., Prota M.G., dos Santos R., 2013. Analisis comparativo de modelos e instrumentos de gestion integrada del recurso hidrico en Suramerica: los casos de Brasil y Colombia (Comparative analysis of integrated water resources management models and instruments in South America: case studies in Brazil and Colombia). Rev. Ambient. Agua - An Interdisciplinary Journal of Applied Science, 8(1):73-97. http://dx.doi.org/10.4136/ambi-agua.971 (in Spanish) - peer reviewed open access journal.

Basilio Sobrinho G., dos Santos R., Galvao Jr A.C., dos Santos A.B., Malheiros T.F., 2012. Full-paper: Water Supply and Sanitation Performance Improvement in Brazil: benefiting the poor? Proceedings of the IWA World Water Congress & Exhibition 16-21 September in Busan, Korea (in English).

dos Santos R., Barbosa C., Malheiros T.F., 2011. Benchmarking servicos urbanos de agua e esgoto: na busca de boas praticas pro-poor e progresso frente as metas do milenio (Benchmarking urban water and sanitation services: searching for good practices pro-poor and progress toward the MDGs). In: Experiencias Internacionais e Nacionais de Abastecimento de Agua e Esgotamento Sanitario (Water Supply and Sanitation National and International Experiences). Cadernos Inesp Ano I- INESP Series on Public Policies 4: 61-81. Ceara Government (in Portuguese).

Schneider D.D., dos Santos R., Martinez R.C., Coutinho S.M.V., Malheiros T.F., Temoteo T.G., 2010. Indicadores para servicos de abastecimento de agua e esgotamento sanitario voltados as populacoes vulneraveis (Water & sanitation services indicators for vulnerable populations). Rev. Brasileira de Ciencias Ambientais (Brazil Sc Journ of Environmental Sciences) 17: 65-76 (in Portuguese) - peer reviewed open access journal.

Nashipili N.J., dos Santos R., Noor Z.Y., Schwartz K., Douven W., Jaspers F., 2008. The Performance of River Basin Organizations – A Comparative Study of River Basin Organizations in Namibia, Indonesia and Brazil. Geophysical Research Abstracts, Vol. 10, EGU2008-A-07574 (in English).


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